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NL
Nonolena L

1 reviews | Active since Oct 2022

03 Dec 2022, 15:01

No tap services on absa app

Absa doesn't have tap service on their app and most of us travel more with our phones than our wallets. For a big bank well known this is disappointing. Even capitec is moving with th technology

0
Replies (2)
Absa
Absa's reply05 Dec 2022, 12:39
Official
Dear Nonolena Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is  C-***0. Kind regards,Vanessa CroweGroup Customer Care

Best regards,

Absa
Absa's reply05 Dec 2022, 12:45
Official
Dear Nonolena I tried calling you regarding your concern however unsuccessful. I will require your ID number in order for me to log Incident number C-***0. 

I will be sending you an acknowledgement email. You are welcome to respond to the same with your ID number.
 
Thereafter I will request assistance from our digital team.  
Kind regards,Vanessa CroweGroup Customer Care

Best regards,