No Support for RSA citizens living abroad

For 2 years foreign funds has been coming into my account every month for my debit orders. My account has my ****en surname and Im unable to change it personally at the bank as Im not in the country and Im only due to return June 2016 which I have explained before and was told it was not a problem. Now my family and I are currently in the Middle East where everything is done in Arabic. My husband transfers money every month but his name and surname is missing one letter which he tried to change but was told he cant due to everything being in Arabic.<br> <br> My issue is why now all of a sudden is this a problem. I have debit orders that needs to go off! The foreign funds department are quick in emailing me that they cant clear my funds with no solution but cant respond to my request to return the funds back. Ive been a customer for so long and to have this issue being abroad is unacceptable. Selective emailing and now no respond??? I no longer wish to be part of a bank who chooses when and who to help. We want our money back! Herewith references DQC***6 and DQC***6. <br> <br> <br> Upset Customer!