No support but want banking fees

I have done a transaction where i had to complete a swift payment and upon phoning the number that is supposed to assist in the matter the one says one is not allowed to transfer funds so clearly she is a retard and the other says i phoned the wrong number but gave me the same number that i have phoned... clearly the new generation of 30 percent pass marks are already in this bank absolutely useless but hey we want our bank fees and the money a client has to pay but the service is not there... i have sent an email then to *** to sort out the issue and amend the transaction and to date they have not responded have done nothing, when phoning the forex branch they cant do anything... im now tired of phoning around for something they should be able to do easily thats why one pays so much just for this transactions...