No Status Report after more than a Month??!

I app**** for an extension to a loan on the 28 April 2015<br> <br> After more than a month later I still haven't had any feedback on the status of my loan application? This is apparently due to outstanding documentation. What exactly I do not know?<br> <br> However, when I phone I and ask to speak to a the appropriate person, the call centre provides me with the name Tshepo Kekana with telephone number *** who is my consultant. When I phone this number I find out that it's an incorrect contact number. I then call the call centre again and they have no idea who Tshepo is? <br> <br> Really ABSA?? I've been with you for more than 10 years, but maybe it's time to move to Capitec or FNB<br> <br> Please assist<br> Thanks<br>