OM
Omps M
1 reviews | Active since Dec 2019
18 Jan 2023, 22:00
No statements received for home loan account
I have requested that we receive a statement of our home loan account repeatedly and there’s no response from the home loan team. It’s been two month since our account was created and we can’t not know what we are being charged for while interest rates keep spiking up.
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Absa's replyOfficial
19 Jan 2023, 12:35Dear Omps Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply19 Jan 2023, 12:35
Official
Dear Omps Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Vanessa CroweGroup Customer Care