no statements for 3 months branch can't fix it

Ocktober I had to replace my expired Creditcard, delivery was late due to Postal strike.<br> <br> I requested the new card be delivered to the Sanlamhof branch in Bellville, on collecting the new card they suggested changing my statements to Email, which I refused, yet it was changed without concent, 2 subsequint visits as well as today's telephonic conversation resulted in the same out come \we deleted your Email address from the system everything is now back to normal""; this time I refused to pay as I was unsure of the actual balance due and have no way of verifying their debits against my actuals. Previously I made 2 big deposits; giving them the benefit of the dought; but it can't go on like this for ever; wasting hours at a time in cue's at the branch.<br> <br> Today I was called twice to immediately pay my minimum payment; as I refused to pay till they send me a statement I will now be slapped with intrest;being made out as the culprid for something that was originally their incompetance."""