LR
Lisa R
1 reviews | Active since Aug 2012
16 Nov 2021, 16:40
No statement... no payment
I had a virgin credit card (underwritten by ABSA).. Virgin is no more,,, so my account was changed to an ABSA account.. I have not received a statement from them in relation to this account (which would reflect my account number.. and the account number that the funds must be paid into... ) I received a monthly statement when it was still Virgin banking. I don't know my new ABSA account number.. I have had no communication from them... I am happy to pay if I receive a statement. Instead. they have handed me over to lawyers to collect.. who also can't seem to understand basic English... I WANT A STATEMENT OF MY ACCOUNT..
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Absa's replyOfficial
17 Nov 2021, 10:25Dear MRS LR RICHARDSON
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***7 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***7 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply17 Nov 2021, 10:25
Official
Dear MRS LR RICHARDSON
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***7 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***7 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,