No staff and untrained personnel

1.Long waiting at branch and 2. Persistent telemarketing trying to sell me a product that by ABSA's own rules prohibits me to subscribe to. 1. Only two consultants on duty and a manager, assistant manager and maybe 4 other staff in office. Had to go in a few times and on one day had to get a ticket 3 times as there was no resolution the first two times. So you get a ticket. Go to the internet desk and attempt to do what you were assisted with and find it does not work. Go back get another ticket and wait again and same thing and then third time it works. No other person was in the branch being assisted by anyone except the consultants, so you have 6 other staff members doing nothing while all your clients are waiting for a consultant. 2. I got conned into ABSA rewards a year or more ago only to find out after online and branch communication that I do not qualify as one of my accounts has a debit of R153 on it. No one could explain why I was phoned and asked if I wanted to join the ABSA rewards. You record will show I was credited with the amount. So again today I get TWO call same thing. I tried to explain to the callers that ABSA disqualifies me from ABSA rewards and so why are they phoning me. Sadly both ladies did not seem to understand me, nor were prepared to escalate my question. By the way the debit on my investment acc was a consulting fee after I had withdrawn the investment.