No Staff
I been banking with absa bank brooklyn for 10 years. This last month it has been a nightmare. In that brooklyn absa now only has one customer care consultant on duty and one teller working so when I visit the bank it now take 1 to 1.5 hours before you are helped. They just blame Covert 19. Customer care consultant told me other staff were on leave. This is unacceptable. I do manly business banking. I can't afford to spend 1 & 2 hour in the bank every time.
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Absa's replyOfficial
07 Sept 2020, 11:38Dear Kevin B Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care
Absa's reply07 Sept 2020, 11:38
Official
Dear Kevin B Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care