NO SOLUTION OR FEEDBACK FOR 21 DAYS NOW

I WAS AN EMPLOYEE AT ABSA. I OPENED A CHEQUE ACCOUNT IN FEBRUARY ON THE GOLD BUNDLE PLAN. WHEN I RESIGNED FROM ABSA IN JULY , MY CHEQUE ACCOUNT AUTOMATICALLY WENT ONTO THE PAY-AS-YOU-TRANSACT PLAN. I HAVE BEEN PAYING OVER R1000 FOR BANK CHARGES. I WENT INTO THE BRANCH TO GET THE DEDUCTIONS REVERSED AS I DID NOT AUTHORISE THE CHANGES TO MY BANK ACCOUNT. NO ONE WAS ABLE TO ASSIST ME. I HAVE EMAILED THE PRICING DEPARTMENT AND STILL NO RESPONSE. THE BRANCH CONSULTANT PROMISED ME THAT THEIR BRANCH MANAGER WILL CONTACT ME TO SORT THIS OUT AND I STILL HAVE NOT RECEIVED ANY CALLS. MY EMAILS ARE GOING BACK AND FORTH FROM ONE PERSON TO ANOTHER WITHOUT ANY SOLUTIONS. I HAVE BEEN TO THE BRANCH THREE TIMES AND STILL NO ONE KNOWS WHAT IS HAPPENING, SUCH BAD SERVICE I AM SHOCKED.