No settlement letter

i was under Algoa debt care for three years..Absa was notified in writing.But still fone me every day, harassing me for money. But i paid them in full on 9 June 2015. Was promised settlement letter in week, But no letter arrived.Then i was sent to Newton Attorneys in August 2015. I got fone call from Newton who were very helpful,I told them I paid in full. Algoa has been foning them n emailing. No responds from ABSA. Got told on FB they are current under closing the acc n settlement will be sent week ago. But no settlement letter. This is taking 6 months to close an acc n send settlement letter to be sent to me. Why is it taking so long to do this? Where as STANDARD BANK n FNB Bank gave me settlement letter the same day. Theses two bank are much bigger. Absa small bank n it takes much longer to close bank acc n send settlement letter. AS for staff that answer fones are not qualified to work on the ABSA. I cant talk to anyone higher. Also complaints department are not helpful at all.Im full of anger as i cant buy new home. Im wasting money on paying large amount on RENT. Im not happy about this