No servie from branch manager

After a previous complaint on Hellopeter, mr Kolobe requested me to contact him directly should i have any problems (again!!!!) in stead of complaining here. beginning of the month i noticed my rebate on my value bundle has not been payed for the last 2 months. I e-mailed mr Kolobe, requesting him to rectify. Ill rather not go into the details of how the problem initiated, because this complaint is regarding the poor level of service received from mr Kolobe. I had to follow up weekly to find out what was happening. I left messages on 2 occasions for him to phone me back, but he never returned my call. After i phoned him again he asked me what i want in order to be satisfied. I told him i want the rebate in my account as the problem occured due to his staff being *********** and not having product knowledge. I would also like confirmation that all problems are now sorted once and for all (since January 2015) and that my bundle is in fact a bundle. He then undertook to reimburse me the rebate and ask a consultant to phone me. Imstill waiting. If this is the level of service recived from the MANAGER, then i can understand why the level of service from the personnel are pathetic!!!!