DC
Dirk C
1 reviews | Active since Apr 2012
14 Sept 2021, 09:51
NO service while paying monthly for a service
ABSA decided to retrench several banking officials including mine and now we can not get assistance that we are paying for. ABSA did not send any communication in this regard, shocking.
My father passed away 2 September, I have been trying for days to get all the required documents to ABSA to start with his testament. I was provided with email addresses after several unpleasant calls that I must send the documents to, that I did with no response, non at all.
If this is how ABSA handles us as clients, I will simply after my fathers testament is completed cancel all my accounts at ABSA and also move my testament to a bank that is willing to help and provide a service that we as clients deserve.
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Replies (2)DC
Dirk C's updateReviewer Update
14 Sept 2021, 12:25Good day,
The response provided via email does not mean anything accept that someone is not doing his or her work.
I provided ABSA already the documents by email sent to:
***
Khutso.Ma*******
***ca
Khutso.Ma*******
Documents emailed to ABSA:
1. Death Certificate of my father
2. ID of my father
3. Municipal account of my father
4. Ford Bakkie Registration papers of my father
5. Copy Testament of my father (Original stored at ABSA)
6. ID of myself, Dirk Coetzee
7. Police declaration
8. Metropolitan communication
1. I want to know when my Private Banker will be replaced and by whom?
2. Who is assigned to handeling my fathers testament?
What happened to Service Delivery.
Regards,
Dirk
The response provided via email does not mean anything accept that someone is not doing his or her work.
I provided ABSA already the documents by email sent to:
***
Khutso.Ma*******
***ca
Khutso.Ma*******
Documents emailed to ABSA:
1. Death Certificate of my father
2. ID of my father
3. Municipal account of my father
4. Ford Bakkie Registration papers of my father
5. Copy Testament of my father (Original stored at ABSA)
6. ID of myself, Dirk Coetzee
7. Police declaration
8. Metropolitan communication
1. I want to know when my Private Banker will be replaced and by whom?
2. Who is assigned to handeling my fathers testament?
What happened to Service Delivery.
Regards,
Dirk
DC
Dirk C's update14 Sept 2021, 12:25
Reviewer Update
Good day,
The response provided via email does not mean anything accept that someone is not doing his or her work.
I provided ABSA already the documents by email sent to:
***
Khutso.Ma*******
***ca
Khutso.Ma*******
Documents emailed to ABSA:
1. Death Certificate of my father
2. ID of my father
3. Municipal account of my father
4. Ford Bakkie Registration papers of my father
5. Copy Testament of my father (Original stored at ABSA)
6. ID of myself, Dirk Coetzee
7. Police declaration
8. Metropolitan communication
1. I want to know when my Private Banker will be replaced and by whom?
2. Who is assigned to handeling my fathers testament?
What happened to Service Delivery.
Regards,
Dirk
The response provided via email does not mean anything accept that someone is not doing his or her work.
I provided ABSA already the documents by email sent to:
***
Khutso.Ma*******
***ca
Khutso.Ma*******
Documents emailed to ABSA:
1. Death Certificate of my father
2. ID of my father
3. Municipal account of my father
4. Ford Bakkie Registration papers of my father
5. Copy Testament of my father (Original stored at ABSA)
6. ID of myself, Dirk Coetzee
7. Police declaration
8. Metropolitan communication
1. I want to know when my Private Banker will be replaced and by whom?
2. Who is assigned to handeling my fathers testament?
What happened to Service Delivery.
Regards,
Dirk
Absa's replyOfficial
14 Sept 2021, 23:12Thank you
Absa's reply14 Sept 2021, 23:12
Official
Thank you