No Service. Time to Change Banks?

I received a message from ABSA last week stating that my Credit Card will stop functioning in two weeks time. It only expires in two years. No explanation. Phone ABSA. The reason? You're replacing my current VISA card, with a.... VISA card. Because you partnered with... VISA... A new VISA card that I didn't request.

I called you the same day, and the agent, while friendly enough, seemed absolutely surprised at the fact that I didn't have possession of my "new" card. The card that SOMEONE seems to have. He even read the last digits out to me and confirmed again if I'm sure I don't have this card, and made me read my card digits out to him AGAIN like I'm some imbecile who doesn't know an my old card from my obviously missing new one.

He apologized for the inconvenience, and promised that someone would call me to deliver this card on MONDAY, 20 December 2021, you know, since you've taken it upon yourself to terminate my current card in less than two weeks. I AM STILL WAITING FOR THE CALL. WHERE IS MY CARD? DID YOU DELIVER IT TO THE WRONG PERSON OR DID SOMEONE ***** IT? In the meantime, I'm left to manually check for potential ***** on my account to whoever you sent my card to. You know, that card I never requested?

Is this what you call customer service? Africanacity? I suggest you sort this out before I pull all my accounts from you.