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shaun S

1 reviews | Active since May 2016

20 Feb 2023, 14:31

NO SERVICE , PATHETIC SERVICE , FEES CHARGED

First and foremost. To whom ever reads this please be advised ABSA is not the Bank they use to be Pathetic service , arrogant staff and always having to call them they don't call me back. So read this and understand what I'm saying don't take this message as a bluff.

November 2022 I lost my Job and therefor I had no income in my ABSA Premium Cheque Account. Please go check your Call History with your Internal Call Center you have a REF to All calls.

I phoned them countless times told them to stop and close this account for most part the called was dropped how convenient they never call me back today I received a mail from a debt collection company sending me threatening emails stating I OWE ABSA BANK OVER R9,000 in interest are you ****ing Joking after I even went online to block my card and tried closing the account you ABSA SENT MY DETIALS TO A DEBT COLLECTIING DEPARTMENT AFTRR I TRIED COUNTLESSSSS TIMES TO CLOSE IT. SO YOU CHARHING ME FOR NOT DOONG YOUR WORK , YOU CHARING ME FOR INTEREST ON A ACCOUNT WITCH I TRIED TO CLOSE COUNTLESS TIMES AND THEN YOU HAND ME OVER FOR A ****EN CHECK ACCOUNT IF THIS PROBLEM IS NOT RESOLVED BEFORE END OF THIS WEEK I WILL HAVE NO CHOICE BUT TO TAKE TO MEDIA HOW YOU HABE TREATED ME AS A CLIENT AND CHARING FEES FOR NOT SERVICE RENDERED TO ME AS A CLIENT .

HAVE THIS RESOLVED

0
Replies (2)
Absa
Absa's reply20 Feb 2023, 16:06
Official
Dear Shaun Stander Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Absa
Absa's reply24 Feb 2023, 11:37
Official
 Dear Miss Macdonald

We refer to your complaint posted on Hellopeter.

Thank you for bringing this matter to our attention, the reference number for your complaint is C-***1.

The account can only be closed when the balance is settled.

Kindly provide our office with proof that the account was settled by 1 pm 24 February 2023, for further investigation and feedback.

Kind regards,Group Customer CareRezona Louw