No service or feedback suspected ***** on Absa Vehicle Finance

Good Day,

I received vehicle finance in 2018 for my car. I inquired regarding my account 3 weeks ago to find out what the balance is. They then informed me that according to their records I have been paying my car installment for over 3 years but its not reflecting on my overall balance of my statement.

I purchased that car in 2018 for more or less R290 000 my current balance is R265 271.74 this means that I have paid only just over R24000 in 3 years. Where in actual fact I have been paying an installment of R4678pm for the last 3 years.

The lady in the call centre advised me I need to send an email to get absa to investigate. I sent the email 11/01/2022 they responded 20/01/2022 stating I need to phone them to resolve it. I then phoned again but to no avail.

I need this issue resolved and absa keeps passing the bucket unacceptable! Where has my money been going the last 3 years?????