No service or feedback.

I am disappointed and frustrated with Absa bank. I'm under debt review and have contacted the bank with regards to paying off the last of my outstanding balance. I had a query and contacted the call centre on the 15th Feb 2018. No help there. Still waiting for call centre manager to phone me back. I emailed the department I was told to, 3 times with one reply stating my query has been passed on to another department. I eventually phoned the complaints hotline, because the 5 working days for the reply were long past. I sent proof of emails etc as requested by the complaints department, and as of today 22 March 2018 I AM STILL WAITING FOR A REPLY !!!!!! Shocking considering I want to pay back my debt!!!!!