No service or co-operation from reluctant, *********** Absa

My husband passed away on the 14th October2019. We had a joint home loan with ABSA bank. On the 30-10-2019 I contacted the home loan dept. to find out what the procedure is to have the loan paid off with two policies ceded to Absa. There was NO co-operation at all and when told the ombudsman will be notified, an e-mail address was reluctantly supp**** to send the death notice and relevant documents. I was also told to have a REPI form submitted from a ABSA branch. This was done on the 6th December 2019. After coming back home on the 6th January, I phoned the Absa branch and was told the person is on leave. Meanwhile a bond account came in the post and showed 2 months in arrear statement. I again went to the Three River Vereeniging branch (Elaine) and was told the REPI form has been rejected as I was given over to the legal dep. for non payment. NO NOTIFICATION or CONTACT from Absa at any time. The death estate dept. was phoned from the bank and they denied any notification of the relevant deceased person. As the executor put a notification in the State Gazette and news papers back in November, I find Absa to be un-competent, negligent and arrogant. The interest is accumulating robbing me of money and they are un co-operative and they ignore e-mails, they are insensitive and intentional. You wait at least 10 mins. on the phone for a query, then the consultant tells you to wait and the call gets ended. The whole process has to be repeated and you are supp**** with a phone number that is discontinued, and told the new number is unavailable. Absa is my number one worse bank to deal with. At the Three River Square branch you have to wait over an hour for the only consultant available as the rest are on lunch for goodness knows how long. The service is poor and very frustrating. I have convinced my daughter to go and close her account with this bank as her credit card and cheque account has been hacked and abused a month ago. NO TO ABSA