No service or assistance by ABSA

Once again poor service and lack of knowledge by staff. Last Thursday 4th my wife accidentally did a inter acc transfer from her current acc to her dormant bond acc instead of to her depositor plus acc. Went to the branch at Cradlestone on Friday to have it reversed but was told it was not possible and that the transaction would automatically be reversed in 48 hours. This did not happen. She could not explain how the transfer went through to the bond account if it was not live.. Sent a mail to a branch manager yesterday 9 Oct to assist but to date no reply. So now we are on holiday in Strandfontein North Cape and loosing interest. Carol Phitidis ********** 512.