MH
Melissa H
1 reviews | Active since Dec 2012
09 Jul 2024, 10:58
No service once again
I have requested cancellation of my ABSA life for 2-3 months now and not getting any response, I was asked to put it on a letter and email which I did and haven't heard anything and continue to be billed.
I have immigrated overseas so communication via email is the only way I can correspond.
I have emailed absa@absa as well as polserv@absa, they continue to ignore my emails.
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Absa's replyOfficial
09 Jul 2024, 13:05Dear Melissa Harper
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***9.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply09 Jul 2024, 13:05
Official
Dear Melissa Harper
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***9.
Kind regards,
Group Customer Care
Rezona Louw