No service on provident fund

Good afternoon <br> It is with great annoyance that I am typing this email. <br> My son used to work for the security industry and is trying to claim his provident fund - <br> On the 17th August I sent an email with x 4 attachments. I sent this application through to [Email Removed]<br> On the 17th August I gave the originals in at the ABSA agency here at Edgardale in Crown mines<br> On the 25th August sent an email with x 4 attachments. I sent this application through to [Email Removed]<br> On the 25th August I went into the ABSA agency at Edgardale in Crown mines and was told to be patient as it takes two weeks<br> On the 1st September I phoned ABSA Customer care and was told to phone ***,<br> I was then told to phone ***, <br> and then was told to phone ***,<br> then I was told to phone ***Actuary control centre.<br> Then I am told that ABSA copies of my sons ID and NO application form and no bank statement, yet everything was sent through twice with the copy of the ID.<br> Sipho tells me to either fax or resend the forms and the more I say to him that if they have my sons ID they will have the rest of the documentation the less he does.