NO SERVICE, NO RESPONSE

I HAVE APP**** FOR A PERSONAL LOAN ONLINE SINCE I AM AN ABSA CLIENT ON THE 16TH APRIL 2015, I RECEIVED AN EMAIL IMMEDIATELY REQUESTING SUPPORTING DOCUMENTS OF WHICH I EMAILED TO THE EMAIL SUPP****. I THEN RECEIVED AN ACKNOWLEDGEMENT OF RECEIPT FROM ABSA AUTOMATIC RESPONSE THAT MY DOCUMENTS HAVE BEEN RECEIVED AND ONE OF THE CONSULTANTS WILL CALL ME. I NEVER RECEIVED ANY CALLS OR CORRESPONDENCE FROM ABSA SINCE THEN I DECIDED TO PHONE THEIR CONTACT CENTRE AND WAS TOLD THAT THEY COULDNT TRACE THE CONSULTANT CALLED ZANELE WHO IS THE ONE DEALING WITH MY APPLICATION. I WAS TOLD THAT THEY WILL SEND HER AN EMAIL AGAIN TO CONTACT ME AND I NEVER RECEIVED ANY FEEDBACK FROM HER.<br> <br> IS THIS SERVICE THAT I AM SUPPOSE TO TOLERATE? HOW I AM I SUPPOSE TO KNOW IF MY APPLICATION WAS SUCCESSFUL OR NOT IF NO ONE BOTHERS TO CONTACT ME OR GIVE ME FEEDBACK WHEN I PHONE. <br> <br> I NEED TO KNOW WHAT MUST I DO FROM HERE SINCE I HAVE USED ALL THE COMMUNICATION CHANNELS THAT I THOUGHT POSSIBLE WITH NO LUCK OR SHOULD I MOVE ALL MY ACCOUNT TO FNB SURELY THEY WOULD ASSIST ME WITHOUT BEGGING THEM TO COMMUNICATE WITH ME.<br> <br> I AM VERY DISAPPOINTED WITH YOUR SERVICE AGAIN