bJ
bert J

1 reviews | Active since Feb 2013

04 Sept 2015, 10:05

No service - No communication - Consultant MIA

I have completed an application for a personal loan a week ago so that I can make a purchase of an item that is essential to my work transportation arrangements.<br> <br> I have still not even heard a peep from anyone regarding the status of this. <br> <br> I have made several calls to which the call center has said that the application is with a mr. moses magaza (I think that's the spelling). The call center has now numerous times tried to call this consultant, email him and tried to get any kind of response from him. <br> <br> Every time I have been told that \he is not answering his phone". \""He is not responding to our emails\"". \""I dont know if he is at work\""<br> <br> I mean all I really want to know is the status off this application so that I can tell the person that he does not have to hold the item for me anymore or if he must just wait a little longer. <br> <br> Its just the sheer lack of communication and the fact that I need to run around trying to find one of your employees that seems to have just disappeared???? """

0
Replies (1)
Absa
Absa's reply04 Sept 2015, 13:30
Official
Hello lokionearm,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd