mB
morne B
1 reviews | Active since Oct 2018
08 Mar 2019, 12:24
No Service - MARKO MARTINS
I have an overdraft with absa - Today the legal team just did a journal an amount of R2600.00 from my savings account. Yes i do not dispute that i have not paid the account but surely i should have been phoned and i would have given you a reason. I spoke a very rude man from absa collections legal not even giving me a chance to explain myself or why debit orders didn't go off he was just trying to shut me up .... MARKO MARTINS from absa legal have you even been trained to have some customer service?
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
08 Mar 2019, 13:28Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Absa's reply08 Mar 2019, 13:28
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
mB
morne B's updateReviewer Update
12 Mar 2019, 10:15Good day All
Thank you so much for the two wonderful ladies from Mac Roberts that explained to me what happened.
This is the kind of service anyone can ask for!
As for Absa client services – Very poor service not even a phone call to explain in detail. just mails up and down where her facts is not even in true, better investigation next time!
mB
morne B's update12 Mar 2019, 10:15
Reviewer Update
Good day All
Thank you so much for the two wonderful ladies from Mac Roberts that explained to me what happened.
This is the kind of service anyone can ask for!
As for Absa client services – Very poor service not even a phone call to explain in detail. just mails up and down where her facts is not even in true, better investigation next time!