No service in applying for new Absa Credit Card

I'm posting on behalf of my girlfriend. She app**** for a credit card online on 15 April 2018. We received an automated email from ABSA. When we had no further correspondence from ABSA we emailed and asked what the next steps are. We then received an apology email on 17 April 2018 stating that they will contact her as soon as possible. 19 April 2018 we followed up again as there was still no response. On 20 April we receive an email stating that the matter has been sent to a different department and she will hear from ABSA soonest. Today is the 23rd of April 2018 and we have still not received any further correspondence or instruction for the next steps.

I cannot understand that it can take so long for a service provider to respond for new business. If we don't hear from ABSA before this weekend we are definitely moving to another bank.

Kindest regards Genelee