MN
Mariska N
1 reviews | Active since Sept 2012
15 Feb 2021, 10:31
No service from their Home Loans department!!!!!
It's been a week and NO ONE has responded to my home loan application!!! Seriously, is my business not good enough for you!! And the worst is I don't bank with you, but my own bank is giving me such bad service so I'm ready to move over to any bank giving me decent service!! The way you're going at it, I don't see how anyone gets anywhere with you. Was just on the line waiting for 13 minutes just for someone to ANSWER my phone call!!! Not going to waste my airtime anymore if that's an indication of your service!!!!
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Absa's replyOfficial
15 Feb 2021, 11:12Dear Mariska, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***2 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply15 Feb 2021, 11:12
Official
Dear Mariska, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***2 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd