No service from Private Banking

I've left messages for Lynette Hendriks my Private Banker on a number of occations on her mobile, at the office and one of her colleuges mailed her and copied me to phone me back. This is also requesting Julie Hammond to set up an appointment. No contact has been made with me and Ive been trying since last week Friday. Can some one phone me asap as I have a problem with bank charges being overcharged and not even Private assist got back to me as promised. Your service is poor ABSA!