No service from Private Bank. They don't care about mt story

I have been trying to get tax certificates from Absa Private Bank since January 2025 Emails 17/1/2025 sent to Private Assist And copied my Banker Ronelle van Heerden. Next day they rep**** told me the charge and was I willing to pay. I queried the charge and they amended it again asking whether I was prepared to pay to which I rep**** that I was. I sent a follow up email to all parties asking when I would receive the certificates. No reply to date. On a separate issue I sent email bon 4 July to my Private Banker Ronelle van Heerden asking what was required to open a Foreign currency account. No reply.