NO SERVICE FROM PLATINUM BANKING & COMPLAINTS DEPA

The platinum banking service is suppose to be better than the normal banking, it is terrible. They close applications without providing any feedback, simply ignore your queries and do not answer them, take forever to answer you if they do and then they give conflicting answers. You send through documents, receive an email indicating they received it and when queried no they never received the documents.<br> <br> And the complaints line is even worse, after lodging a complaint about the terrible service I received, they took nearly a month to respond. Their response was to simple decide according to them what the complaint was, the easier to sort out the better, and resolve it within minutes. They never addressed the actual complaint I submitted. I pointed this out and provided the original query to the consultant. I have once again been ignored and received no response.<br> <br> There is no where else to complain anymore except this forum. I have no hope that anybody will respond, but this is a warning to everyone if you want any type of service ABSA is not the bank for you as service is not a word they understand the meaning of, especially the Platinum banking service.<br> <br>