No service from legal department

I first contacted legal department in November 2015 to find out settlement figure on my account and the could not help me. They informed me to speak to Anderson attorneys. The attorneys informed me that my account is closed and back with Absa. I phone Absa and they said someone from admin will phone me back in two days time. No one phone me back. In January I phone again and was again assured someone will phone me back the same day. No one phone me back. In the mean time I send a complaint to [Email Removed] and still no one had the decency to reply to my complaint. I phone again and spoke to a very rude lady. They have send me a letter stating that I still owing the bank almost R30 000 even after I have already paid more than what the outstanding amount was. We have been paying for the last 9 years and more than R28 000 was already paid, that was more than the or final amount owing. I asked the lady I am not receiving any statements and she informed that legal department do not send out any stateme. How can they not send out statements how is a client suppose to know what is going on on the account. Today they have have done a journal debit for R5 000. I want my money back.