No service from ***** department.

Today marks 7 days since my Absa bank card was cloned and ********* used my tapping facility to their advantage. When I stopped my card at the ***** department they sended me a sms stating that I will be contacted within 48 hours by a investigator. However I only went to ABSA Vanderbijlpark Monday morning and spent a good part of 4 hours for a new card and customer care trying to help with the card stop. I again got a new sms stating that in 24 hours a investigator will contact me regarding the ***** om my card sitaution.Well it is now Friday afternoon and I have not been contacted by a Absa investigator for 7 days since the case was 1st reported. What a unpleasant experience to be in.