No Service from Credit Card department

I recently closed two Absa Credit card accounts and need account closure confirmation letters emailed to me. However, after having phoned the call centre three times and sending an email to card queries I still do not have the letters two weeks later.

Hoping that a senior customer service consultant will see this complaint and help me to escalate this matter.

I was an ABSA client for 30 years since opening a United savings account in primary school. However, with these service levels, I don't think I'll ever be back.