No service from ABSA Insurance

I registered a claim on about the 14th April 2020 regarding my home alarm system which was totally fried by lightning which caused a total power outage on the weekend of 5th April 2020. I was allocated a claim no. but Absa seems to outsource their claims to a company called Digicall. It seemed to be quite a complicated fault on my alarm system and at first BCI Security Services tried to repair the fault but eventually the Tech manager decided that several beams and the control board needed to be replaced so I only got a final quote for the repair on 21st April 2020. I was allocated a claim no. but ABSA seems to outsource their claims to a company called Digicall.. I sent it to Digicall on 22nd April 2020 and did not realize that a separate damage report was required. I sent it to them on 24rd April 2020 and the only response that I had from them was that they did not like the letter heading on the damage report. I reported back to BCI Techs and the admin dept phoned and spole to Digicall to say that this is their business letter heading. It was apparently promised that the claim would be followed up. Since then I have heard nothing from them until today when I was told to phne ABSA on ***which I believe is their call centre number. I have there is no answer on this number. I have emailed to all ABSA insurance addresses that I can find but have had no reply. I am a widow and pensioner living alone on a plot and rely on a working alarm connected to my security company for my safety. BCI will not do the repair until it is paid for and I do not have the money to pay more than R14,000. I have been with ABSA Insurance since 1982 at the same address and have had very few claims in that period. As soon as this matter is settled I intend to look for a new insurance company.