YA
Yolande A
1 reviews | Active since Aug 2019
05 Feb 2021, 19:02
No service from Absa. Ignorance
I have been handed over by Absa for an overdraft on my account which I fell into arrears with since I could not pay the account at the time. I have now been in contact with them to get a settlement figure but no response from anyone at Absa. In the meantime they keep sending me demand letters. How are you supposed to settle your account if ignorance is at the order of the day with Absa. I only receive responses once I go to helopeter. Is this what customers has to do to get assistance from this bank? What a mission just to get help from Absa. Contact FNB, Nedbank etc and they assist immediately. Poor service from Absa
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Replies (5)0
Replies (5)
Absa's replyOfficial
08 Feb 2021, 08:12Dear Yolande Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and expected timeframe for further feedback/resolution via email. RegardsPravesh Bejay
Absa's reply08 Feb 2021, 08:12
Official
Dear Yolande Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and expected timeframe for further feedback/resolution via email. RegardsPravesh Bejay
YA
Yolande A's updateReviewer Update
08 Feb 2021, 14:06And another day is almost over with no assistance from Absa apart from an email asking for my ID number although all the applicable account numbers are on the email.
How many day do I have to wait now to get feedback again?
How many day do I have to wait now to get feedback again?
YA
Yolande A's update08 Feb 2021, 14:06
Reviewer Update
And another day is almost over with no assistance from Absa apart from an email asking for my ID number although all the applicable account numbers are on the email.
How many day do I have to wait now to get feedback again?
How many day do I have to wait now to get feedback again?
Absa's replyOfficial
08 Feb 2021, 14:40 Dear Yolande We acknowledge receipt of your posting.
Please refer to our email send to your personal email address. RegardsRezona Louw
Please refer to our email send to your personal email address. RegardsRezona Louw
Absa's reply08 Feb 2021, 14:40
Official
Dear Yolande We acknowledge receipt of your posting.
Please refer to our email send to your personal email address. RegardsRezona Louw
Please refer to our email send to your personal email address. RegardsRezona Louw
YA
Yolande A's updateReviewer Update
08 Feb 2021, 15:32What email are you referring to? The one in which you requested my ID number and this while you have all the account numbers on the email?
Do you not work according to account numbers anymore?
Do you only work according to ID numbers? And I sent the ID number as soon as I received the email and still nothing? You can reply on this platform in order to let the public see what an impossible task it is to get anything from Absa
Do you not work according to account numbers anymore?
Do you only work according to ID numbers? And I sent the ID number as soon as I received the email and still nothing? You can reply on this platform in order to let the public see what an impossible task it is to get anything from Absa
YA
Yolande A's update08 Feb 2021, 15:32
Reviewer Update
What email are you referring to? The one in which you requested my ID number and this while you have all the account numbers on the email?
Do you not work according to account numbers anymore?
Do you only work according to ID numbers? And I sent the ID number as soon as I received the email and still nothing? You can reply on this platform in order to let the public see what an impossible task it is to get anything from Absa
Do you not work according to account numbers anymore?
Do you only work according to ID numbers? And I sent the ID number as soon as I received the email and still nothing? You can reply on this platform in order to let the public see what an impossible task it is to get anything from Absa
Absa's replyOfficial
09 Feb 2021, 09:12 Dear Yolande We acknowledge receipt of your posting.
Please refer to our email send to your personal email address. RegardsRezona Louw
Please refer to our email send to your personal email address. RegardsRezona Louw
Absa's reply09 Feb 2021, 09:12
Official
Dear Yolande We acknowledge receipt of your posting.
Please refer to our email send to your personal email address. RegardsRezona Louw
Please refer to our email send to your personal email address. RegardsRezona Louw