NO SERVICE from Absa ***** department!!!!!

On 19 June I was a victim of ****ming, and lost a huge amount of money. I bought something online in the morning, and just after 13h00 I received an sms that there is a transaction that looks suspicious on my phone. I immidiately phoned absa, and said that it is indeed *****, and they stopped my cards. At this stage the transaction was still pending, and I was under the impression that they will just cancell the transaction seeing that it has not yet gone through, and because I told them that this is *****. I was given a ref number and the next day I went to fetch a new debit card. After app a week I went to fetch my credit card. I asked the lady in the bank if she can see on the system what is happening with my case, only then did she mention to me that they will need an SAPS case number and affidavid. This was never before mentioned to me. So I went to get this, and send it through to the ***** line. I then received an sms stating that they can not continue with my case as they do not have an SAPS case number or affadivid. I phoned them and told them that I did indeed supply this information, and the call agent then confirmed that it is there. After almost a month I received another sms stating again that they do not have my affidavid or case number. I phoned again (21 July 2023), and then the lady (Prudence) confirmed that it is indeed there. I told her that nobody from Absa has contacted me regarding my case. She said that the case was handled by Wandile, but he then went on leave, and it was then given over to Figile, but it might be given back to Wandile again after his/her leave. Still nobody contacted me, so on 02/08/2023 I phoned again, and told my whole story again, and the agent (unfortunatly I could not get her name) said that she will put me through to someone who can assist me. The phone went dead while I was stil holding. I phoned again, and then spoke to Lerate Sebula and told her that I would like to speak to a manager regarding my complaint, and she promised that a manager will phone me before the end of the day. Needless to say, nobody has phoned me from absa, and it is going strongly towards 2 months now without so much as a phone call from Absa. Absa, I need answers!!!!!!!!! 1. How can two transactions go off my account of which both of them was almost 3 x my daily limit 2. Why did these transactions still go through after I informed Absa that these two transactions in indeed *****. 3. Why did I not get an sms asking me to approve these two transactions???? I have been a loyal client of Absa since the time of Volkskas, and this is the worst service I have ever received.