No service from Absa building insurance

<p>Claim: ********** </p> <p> </p> <p> </p> <p>I submitted a claim on 27 February 2017 regarding leaks on the roof. The contractors came out on 1 March 2017, these guys had no clue of what they were doing. An assessor came out on 20 March 2017. He made note that the leaks was on the same areas which was fixed by Absa on 2 previous occasions. He also said that it was due to poor workmanship and inferior products that was used that the roof is still leaking. Absa says there is only 1 year warranty on work that is done. But how should we have known that the roof keeps leaking if there was drought in Gauteng for more than a year????? Surely contractors must be screened also products they us????</p> <p> </p> <p>I have been following up on numerous occasions. No feedback, and also no feedback from the claim manager. I keep on leaving messages, no one phones back. No one knows what the status is on this claim. Which was communicated to me that the claim manager is Steven Rampya, I have also left multiple messages for his attention. I always have to follow up and do not get any joy from Absa. The service from Absa is pathetic. In the meantime, me as the client is at the shortest end. I have to put plastic bags with bricks on my roof. This looks terrible. I require feedback from Absa before close of business on 3 April 2017. In the meantime I am going to report this to the Ombudsman as well as hello peter.com. </p> <p> </p> <p> </p> <p>Your urgent feedback would be appreciated. If you give feedback, because customer satisfaction is definitely not one of your priorities!!!!!</p>