LB
Louise B

1 reviews | Active since May 2012

01 Mar 2025, 13:39

No Service from Absa

I am currently abroad. I wanted to draw 200£ at Santander Bank from my Absa Savings account. The ATM machine did not give me my 200£ but the money went off my Absa account on hold. I immediately phoned ABSA with a women coming with all the excuses but not even asking my detail or which account I used nothing. I even told her I am phoning from UK but no assistance

I then went in Santander but due not a client they could not assist me. I messaged Absa on Facebook with no response although my messages are read. When I said I will report this poor service suddenly got a standard message. I emailed no luck. I whatsapp absa no respond this all in business hours. Absa has no customer service. After this many years I will rather keep my money under my mattress then to have to deal with a bank of no customer service

0
Replies (4)
LB
Louise B's update01 Mar 2025, 18:42
Reviewer Update
I was told to phone the ***** department with no luck any assistance and still do not have my money
LB
Louise B's update03 Mar 2025, 12:33
Reviewer Update
Now I must wait for days and weeks while Absa had issues on friday not sending out notifications to clients wow shocking when you see things like this and one need to wait so long to put the money back
On friday the 28 febuary there was total problem country wide with ABSA i could'nt swipe my card says no funds ,wife went into bank on saturday 1 march where she was infofmed of the glitch .Bank was full of people same story ."
LB
Louise B's update03 Mar 2025, 16:10
Reviewer Update
Let me repeat surely you did not read my English complaint
I am currently abroad. I wanted to draw 200£ at Santander Bank from my Absa Savings account. The ATM machine did not give me my 200£ but the money went off my Absa account on hold. I immediately phoned ABSA with a women coming with all the excuses but not even asking my detail or which account I used nothing. I even told her I am phoning from UK but no assistance

I then went in Santander but due not a client they could not assist me. I messaged Absa on Facebook with no response although my messages are read. When I said I will report this poor service suddenly got a standard message. I emailed no luck. I whatsapp absa no respond this all in business hours.
Absa has no customer service.
After this many years I will rather keep my money under my mattress then to have to deal with a bank of no customer service

LB
Louise B's update03 Mar 2025, 18:30
Reviewer Update
And this while Absa had issues they can many sms's for nonsence but when they have a glitch in their system they stay quiet and clients can not get their money after 47 yrs I will keep my money under my mattress so Absa cannot ***** peoples money