No Service from Absa

I app**** online for a bank account on the 7th August 2018 because I am unable to take time off work to open one. Two weeks later after submitting the documentation over and over again and phoning their 08 ********** 0 number I still do not have my account!!! If this is an indication of the type of service that I will receive as an Absa customer, I don't think that I am interested in banking with them!!! All I have ever received from them are automated emails!!