No service from Absa

I am very gruftrsted by the difficulty you get through by Sbsa when trying to resolve a very urgent matter. When they take their money each month there is no hassle. But when you need them it's a big problem.

My problem is that a R1000 was taken out of my account on the weekend. I have been trying to contact telephone banking and the ***** line. Both not reachable.

Could they kindly resolve this issue regarding the lost money for me. This is very urgent.

Regards Bernadette