no service from absa

1 High Street New Germany

Good day,

I lodged this complaint on the 15th of October and have still not got any answer.

They tell me that as from November 1st I can no longer use my garage card.

I want to know why I am being singled out as my wife has one and has not received any such message.

Neville Matthews

From: *** <***> Sent: 23 October 2020 15:15 To: 'Complaints Resolution' <***>; 'Absa Actionline' <***> Subject: RE: PROGRESS ON YOUR COMPLAINT – (C-***6 ref:_00D1r1GluM._5005J76XgI:ref)

1 High street New Germany

I have held on for over 20 minutes for two of your staff who were going to get a manager., and they simply cut me off.

Enough now,

If I do not get a resolution this afternoon I am going to post this whole sorry saga on Hellopeter and the internet.

You people are an absolute disgrace.

Neville Matthews

From: Complaints Resolution <***> Sent: 19 October 2020 09:35 To: *** Subject: RE: PROGRESS ON YOUR COMPLAINT – (C-***6 ref:_00D1r1GluM._5005J76XgI:ref)

Good Day NEVILLE RUSSELL MATTHEWS

We refer to your complaint with reference number C-***6. I am currently investigating your complaint and will contact you on or before the 2020/10/19 4:00 PM with further feedback.

Yours Sincerely Card Division Complaints