NO SERVICE FOR DAYS - emails sent, call centres phoned& fb complaints Multpile times still no assitance. - Bogus transactions

My husband is not being assisted after multiple complaints on Facebook and phone calls and emails regarding money that needs to be reversed into his account as Itunes deducted it by mistake, we have even forwarded the letter from Itunes to say they have paid the money back and that if it hasnt shown in 48 hours it is our bank who is not doing their processing correctly and no response. Now I check my bank statement to see my bank Charge went off and then a unusal bank charge of R100.00 for "DR BAL" that Absa call centre general enquiry says to be a overdraft facility Charge.. What OVERDRAFT Absa..? I dont have any overdraft Facility with you guys... I already regret leaving FNB I thought their service was terrible but you seem to be on the same road.. Very disappointing ABSA... My husband has been a client for years even though I only joined a year ago but we are both currently receiving horrible service from you. Shame on you. Train your people better.