No service!

I am utterly shocked at the poor service delivery across the entire bank. I am trying to close a business account in Bethal that is registered to our NPO, but no longer being used and in order to do anything on the account, I need to speak to a business banker.

The business banker allocated to the account in Bethal (according to the call centre) gave me the responsibility to find a business banker in Pretoria to help us resolve the matter. It has taken me more than 4 weeks to just get a business banker to answer their phone as most business bankers (according to the branches I phoned) work from home. No one ever returns your call or even answers your e-mails or texts.

Now that I have finally found a business banker in Pretoria that is willing to help nie, the business banker in Bethal is no longer answering my calls or messages or e-mails.

How can any bank do business like this?

I can not tell you how many times I have phoned an ABSA branch and they just don't even answer the phone.

Utterly frustrating!!!