No Service ethic - no sign of Prospering with Absa

I moved to Jhb over six years ago. Have tried on several occasions to transfer my account from Durban Musgrave with very little success. I have even collected cards on last expiry from Sandton. Since Feb I have been trying to get someone with the exception of my Durban Private Banker to assist with transferring my account. <br> Numerous emails are met with zero communication. <br> I am a platinum client. <br> I have been a client for over 20 years. <br> All I want to do is move my account to a branch in the province where I live. <br> My new cards have been sent to the Durban branch. <br> How ridiculous!<br> One attempt to call me by the branch manager. None from private banking or platinum line.