NO SERVICE !!!!!!!!

On Monday Evening I registered for online banking in prep for the lockdown. Even though I have had an account with ABSA (For ten years) and the same cell number (For ten years and on their records) I got an error saying my limits haven't been set (Because my cell no did not match) and that I would have to go into a local branch. I phoned the helpline explained that I am a pensioner over 70 and have health issues that makes me high risk (And that I have urgent bills to pay (SARS) by Tuesday.) The consultant couldn't help and suggested the complaints dept. The consultant there was unable to help me but escalated the issue as high priority higher up. I was told I would be contacted. Tomorrow is Monday and NO-ONE has contacted me!!!!! Really shows how little their words mean. (Esp to pensioners)