No Service Delivery, to small fish to get service

<p>We took a loan in 1992 and my policy was seeded towards this loan. The loan was paid within the prescribed period of 5 years and now I need a letter to indicate that the loan was paid off as for my policy to be paid out to me otherwise the lump sum will be invested which is not what i want. I visited my Bronkhorstspruit branch of which I was a member for 27 years to request such a letter. But we are just pushed from one person to the next. When I was frustrated and exaggerated with one member I was told to apologize but she did not apologize and is refusing to speak to me. I am still waiting for the branch manager to phone me back but always told she is extremely busy. After several days I made an enquiry and was told that they are now looking for the policy number of which i submitted copies. Again today I went to the bank. Madam bank manager was walking around but still to busy to assist me, the lady at enquiriy told me that I just have to wait as this is a process. I wonder why I am not assisted is it because personal reasons or because I don't have a business and is therefore not important. This is onbehalf of my pensioner mom C Oosthuizen ********** 288</p>