No service delivery from ABSA trust

On 2020-12-01 an intake intervuew was conducted. The woman saud she will get to me as I said I don't want ABSA to be the executor of the estate. On 2020-12-14 I started making enquiries. I was told the woman is on leave and will be back 2029-12-21. On 2020-12-18 I told the only contact I had at ABSA that I am not willing to deal with ABSA's lack of service delivery and regerred her to another person they can contact irw the estate. Up until now no one from ABSA Trust contacted this other person. My ex brother in law send them 2 emails asking for feedback. No one even bothers to answer his emails. I knew this is the kevel of service delivery that we will get from ABSA Trust and that us why I didn't want them to be the executor. The death was reported to them beginning of Nov 2020 and up until now nothing has been done.