TC
Trisha C
1 reviews | Active since Mar 2014
25 Oct 2019, 18:55
NO SERVICE DELIVERY-ABSA VEHICLE FINANCE
I emailed absa over a week ago requesting the settlement amount on my vehicle. I have sent numerous emails since then, as not a single person had responded to me. To date, I still have not received a response. I am so appalled and fed up with the lack of service from absa. I just want want to pay my vehicle off and be done with their shoddy service. Prior to the decision of ending my dealings with this company, absa incorrectly debited my account, claiming that it was for insurance purposes. This took over a month to solve. I am tired of this *********** company and I urgently require feedback so that I will not have to deal with this level of incompetence again.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
28 Oct 2019, 13:16Dear Trisha Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Regards,
Group Customer Care
Rezona Louw
Group Customer Care
Rezona Louw
Absa's reply28 Oct 2019, 13:16
Official
Dear Trisha Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Regards,
Group Customer Care
Rezona Louw
Group Customer Care
Rezona Louw
TC
Trisha C's updateReviewer Update
30 Oct 2019, 09:31Good day,
Thank you for your efficiency. I have received a response regarding my query . I have responded and I have paid the amount owed. I have also submitted proof of payment to Kernisha Captieux.
Thank you.
Kind regards
Trisha Chunderduth
Thank you for your efficiency. I have received a response regarding my query . I have responded and I have paid the amount owed. I have also submitted proof of payment to Kernisha Captieux.
Thank you.
Kind regards
Trisha Chunderduth
TC
Trisha C's update30 Oct 2019, 09:31
Reviewer Update
Good day,
Thank you for your efficiency. I have received a response regarding my query . I have responded and I have paid the amount owed. I have also submitted proof of payment to Kernisha Captieux.
Thank you.
Kind regards
Trisha Chunderduth
Thank you for your efficiency. I have received a response regarding my query . I have responded and I have paid the amount owed. I have also submitted proof of payment to Kernisha Captieux.
Thank you.
Kind regards
Trisha Chunderduth
Absa's replyOfficial
30 Oct 2019, 15:21Dear Trisha
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Absa's reply30 Oct 2019, 15:21
Official
Dear Trisha
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd