NO SERVICE!!!

THE WORSE SERVICE BANK EVER!!!

i called the bank to enquire about my App being delinked spoke to a guy named Siyabonga who said they don't delink the phones. I got the sms saying I have changed my contact details successfully while on the phone with him he said no everything is fine on their side no information was changed the next thing my whole self service banking has been blocked and no one can even explain why is blocked. They reffering me to the branch and I tell them that I'm unable to get to the branch I'm told that's the procedures how is it a procedure that i can't be assisted on my own bank account over the phone in pandemic?? Like really? why have advert about this self service that you have the branch in your hands and then they block it without even telling you. Worse when I call ***** about the matter the phone always just gets cut off which I'm convinced they hanging up. Now I call and speak to Nonhlanhla who told me straight I can go open the account elsewhere because I have to go to the branch. I know I'm just a saving account holder which means nothing to the bank but I just feel they should be able to assist me without me going to the branch especially when they can't even explain to me why is the account blocked. WORSE THING ABOUT THIS WHOLE THING IS THAT IF I WAS A ********* I WOULD GET HELP.... It might be really time for a change for real worse I have most of my profile with them!!!