EM
Eugene M
1 reviews | Active since Apr 2017
02 Mar 2021, 09:26
NO SERVICE!
My bank's vehicle finance call centre must be the worst in the world. On the 01 March 2021 I called twice through to *** and selected Vehicle finance though their IVR from ***, each time i held on for 1hr2m and the the line got cut. i again called through the same number this morning at 08:00, and again I held on for 1hr2m for the line to get cut.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
03 Mar 2021, 11:34Dear Eugene Mogola Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards, Rezona Louw Group Customer Care
Absa's reply03 Mar 2021, 11:34
Official
Dear Eugene Mogola Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards, Rezona Louw Group Customer Care