No service Bad service

Went into branch to sort banking app issues and still no avail. Was assisted by 2 agents after standing in line for 1hour then the first agent wanted to multi task like he said in his own words by assisting 2 other customers and 2 service agents while busy with me. Then the second agent came and sorted things didnt even wait to see if app is working and left. I lodged a complaint by the floor manager at that stage then branch manager contacted me just to say i can do it online on pc which is utter nonsense as call centre agents said i cant do it. I pay stuppid amounts for monthly services thats not even renderd. Absa wont see me again and i wont recomend them to any one.